| Privacy
Your privacy is important to us. Falcon’s Ledge created this privacy statement to demonstrate our commitment to customer privacy. Because we gather important information from our customers and visitors, we have established this statement as a way to communicate our information gathering and dissemination practices.
Information Collection and Usage
Falcon’s Ledge requires customers who request information, and subsequently register to use our products and services to provide contact information such as their name, company name, address, phone number and email address and later financial qualification and billing information such as billing name and address, credit card number, and the number of users within the customer's organization. This data is typically collected offline as part of the account set-up process. Falcon’s Ledge typically asks for marketing information from an online form when a customer or visitor requests information about our products and services. This information often includes name, company name, address, phone number, email address, title, and may include additional company information such as annual revenues, number of employees, and industry. Falcon’s Ledge uses the collected information to set up accounts for customers and their respective companies. We may also use the information to contact prospective customers to further discuss their interest in Falcon’s Ledge, our products and services and to send information on Falcon’s Ledge. We may send our email newsletter and notices of promotions and upcoming events, if the customer or visitor has so opted to receive these communications. Falcon’s Ledge customers will automatically be subscribed to our email newsletter as part of the set up process. All customers have the opportunity to choose to opt out from receiving our newsletter. Customer information will not be shared or distributed.
Falcon’s Ledge uses a third party for credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided except for the sole purpose of credit card processing.
Falcon’s Ledge uses pixel tags and other methods to gather information about the emails we send to our registered users and recipients of emails sent by our registered users to others. Pixel tags are tiny graphic files that are included in our HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient's computer will access Falcon’s Ledge's servers to retrieve the pixel tag file, allowing Falcon’s Ledge to record and store information such as email address, date and time the recipient viewed the email message, if the recipient's email program is capable of receiving HTML, and other logging information. Falcon’s Ledge uses this information to optimize delivery of future messages to specific recipients and to provide information to registered users with respect to emails they send through the Falcon’s Ledge System.
Falcon’s Ledge maintains log files tracking IP addresses to analyze trends, help diagnose problems with our servers and to monitor traffic/usage in order to provide better service to our customers and visitors.
Falcon’s Ledge uses cookies to deliver content specific to your interests and to improve the convenience and efficiency of your experience when using our products and services. A cookie is a piece of data stored on the user's hard drive tied to statistical information about the user. Usage of a cookie is in no way linked to any personally identifiable information in Falcon’s Ledge products and email messages. You can always choose to not accept cookies, but you may not be able to use some of the Falcon’s Ledge products and services. This privacy statement covers the use of cookies by Falcon’s Ledge only and does not cover the use of cookies by any third parties.
Other Information
Users of Falcon’s Ledge will place email address lists and digital content on Falcon’s Ledge's servers. Falcon’s Ledge does not monitor content or review lists. Falcon’s Ledge's servers use the content to construct email messages and the address lists to deliver messages. Falcon’s Ledge will not use user-provided content or email address lists for any purpose whatsoever other than to construct and send messages as intended by the user providing the list and/or content. Email lists will never be used by Falcon’s Ledge for solicitation nor will they ever be provided to any third party or be accessible through Falcon’s Ledge by any user other than the user providing the list.
Disclosure of Data
Falcon’s Ledge will only disclose your Data (as defined collectively above under the topic Information Collection and Usage), the contents of your private communications, or the contact information of your recipients if required to do so by law, or as otherwise stated in this Statement, or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Falcon’s Ledge; (2) protect and defend the rights or property of Falcon’s Ledge and others, including among other things to enforce our Terms of Service; (3) act under exigent circumstances to protect the personal safety of its members or the public; (4) to correct technical problems and malfunctions in how we provide our service to you and to technically process your information; (5) to take precautions against liability; (6) to respond to claims that information you have submitted to Falcon’s Ledge has violated the rights or interests of a third party; or (7) as permitted by law or to provide information to law enforcement agencies. Also, certain technical processing of email messages and their content are required: (1) for sending and receiving messages; (2) to conform to connecting networks' technical requirements; (3) to conform to the limitations of the Service; or (4) for other similar technical connecting requirements.
It is possible that as we continue to develop our business, Falcon’s Ledge may be acquired. In such a transaction, customer information may be transferred to the acquiring entity. Users will be notified via email prior to a change of ownership or control of their personal information if users’ personally identifiable information will be used in a manner materially different from that stated at the time of collection. If as a result of the business transition, the users' personally identifiable information will be used in a manner materially different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Other Web Sites; Links
Falcon’s Ledge's web site, or messages created with Falcon’s Ledge Services, may contain links to other Web sites. Falcon’s Ledge is not responsible for the privacy practices or the content of such Web sites.
As described above, third parties may independently collect information about you when you view ads or other communications from third parties through Falcon’s Ledge products or services. If you do not want those companies to collect information about you, please contact them directly.
Opt-out and Update of Information
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following instructions included in each newsletter or communication. If your personally identifiable information changes, or if you no longer desire to receive specific mailings, you may correct, update or delete it by using the link contained in every email.
Security
Falcon’s Ledge takes our customer's security seriously and takes reasonable steps to protect your information. Falcon’s Ledge has security measures in place to protect the loss, misuse, and alteration of the information under our control. It is important to note that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure and we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining stored or transmitted information.
Contact Us
Questions or comments regarding this Privacy Policy should be sent to the Vise President of Privacy at: vp-privacy@faalconsledge.com.
If you have questions or concerns regarding this statement, you should first contact the Chief Privacy Officer at vp-privacy@falconsledge.com.
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